Terms and Conditions

Terms & Conditions buses

yotravelbook is an internet marketplace. It doesn't operate bus services of its own. So as to provide a comprehensive selection of bus operators, departure times and costs to customers, it's involved with many Bus Operators.

yotravelbook's recommendation to customers is to decide on the bus operators that they're responsive to and whose services they're snug with.

yotravelbook's responsibilities include:

  • Issuing a sound price tag (a ticket that may be accepted by the bus operator) for its network of bus operators.
  • Providing refund and support within the event of cancellation.
  • Providing client support data and knowledge and data just in case of any delay(s) / inconvenience.

yotravelbook's responsibilities do NOT include:

  • If buses of the bus operators don't depart from the station or reach the station on time.
  • If the workers of the bus operators demonstrate rude behavior or misconduct with the purchasers.
  • If bound aspects of the buses of the bus operators akin to seats aren't up to the customer's expectations.
  • If the bus operator cancels the trip for reasons unknown.
  • If the bags of a client gets lost / purloined / broken within the event of travel.
  • If the bus operator changes a customer's seat at the eleventh hour to accommodate a girl / baby / aged traveler.
  • If the client waits at the incorrect boarding purpose (please decision the bus operator to search out out the precise boarding purpose if you're not an everyday person on it specific bus).
  • If the bus operator changes the boarding purpose and / or uses a pick-up vehicle at the boarding purpose to require customers to the bus departure purpose.
  • The timings of bus arrivals and departures square measure as per the scheduled departure and arrival timings. However, the bus company supplier might amendment the departure and arrival timings or the pickup locations, or the buses might get delayed because of inevitable reasons akin to traffic jams.
  • On the date of journey, the passengers square measure requested to appeal the service supplier contact variety mentioned within the price tag and reassert their obtain purpose and temporal order.

At the time of barding the bus, the passengers could also be needed to furnish the following:

  • A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail)
  • Photo identity proof of the person whose name was provided whereas creating the booking. This includes license, Student ID card, Company ID card, Passport, PAN Card or elector ID Card.
  • Failing to try and do thus, the passengers might not be allowed to board the bus.
  • Once a ticket is issued, it's non-transferable. If a price tag is conferred by somebody but the person entitled to be carried there-under or to refund in affiliation thereupon, yotravelbook or any of its travel partners shall not be at risk of the person thus entitled, if in honestness it provides carriage or makes a refund to the person presenting the price tag.
  • In case the bus operator changes the kind of bus because of some reason, yotravelbook can refund the differential quantity to the client upon being intimated by the client among twenty four hours of the journey.
  • Tickets reserved on yotravelbook are often off up to a pair of hrs before the scheduled departure time; yotravelbook levies 10% cancellation charge of its own. These charges are often up to a hundred counting on the service supplier. Please sit down with yotravelbook's client facilitate table for the precise cancellation rules on the price tag you have got purchased. No cancellation is feasible among 2 hours of departure. Some bus operator doesn't enable price tag to be off abundant before 2 hours of departure. Therein case cancellation shall not be potential on yotravelbook among those hours of departure.
  • yotravelbook could be a booking service solely. It shall not be at risk of keep the loss of products or property of passengers for any of the acts, events, incidents whatever on the far side the management of the corporate.
  • The visits square measure subject to cancellation or postponement because of breakdown of the vehicle or scant passengers for the trip. Baggage and bags are going to be reserved at owner's risk subjected to the acceptance by yotravelbook's travel partner.
  • Provision of video, air-con and any such different services mentioned by yotravelbook's travel partners within the buses is their own responsibility. Any refunds / claims because of non-functioning or un-availability of those services must be settled directly with the bus company supplier.
  • In the event of cancellation of a bus / service trip, yotravelbook can assist the traveler in providing another similar service, subject to availableness. just in case another isn't out there, then yotravelbook shall be at risk of the traveler solely to the extent of refunding the total paid by the traveler for the value of the price tag.
  • Passengers here with consent to receive communications by SMS or calls from yotravelbook with relation to services provided by them..
  • We as a businessperson shall be below no liability whatever in respect of any loss or harm arising directly or indirectly out of the decline of authorization for any dealings, on Account of the Cardholder having exceeded the planned limit reciprocally united by U.S. with our deed bank from time to time.

Cancellation Policy

  • Less than 4 hours from the station departure time:100%.
  • Between 4 hours to 12 hours from the station departure time:50%
  • Between 12 hours to 24 hours from the station departure time:20%
  • Between 1 to 7 days from the station departure time:10%

B2B Policy

  • "Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source".

Refund Policy

  • Customer will be entitled to a 100% refund of ticket fare if the cancellation of the journey is attributable to either yotravelbook or the bus operator. Customer will not be entitled to refund for cancellation of tickets for any other reasons.
  • In the event of dishonour of ticket by the bus operator, a full refund of the ticket fare would be processed within seventy two (72) hours. The refund would be credited to the customer within seven (7) working days of the dishonour of ticket.
  • if customer paid twice for one transaction, the one amount will be refunded via same source within 07 to 10 working days.
  • if for some reason you are unable to take travel - no refund will be applicable .

Carriage Policy

  • You are responsible for ensuring that Your travel date, time and destination are correct before booking/reserving the bus tickets or when you select to confirm your ticket purchase on the Website. Please check the cancellation Policy available on the Website for details about cancellation and refunds. You are solely responsible to be at the designated boarding point reasonably in advance before departure time. We are not liable if you fail to board the bus by the time the bus departs.
  • The bus operators reserve the right to refuse you and your luggage from carriage on the bus for whatsoever reason that they deem justified, including but not limited to:
  • Carrying of contraband, illegal substances, fragile or oversize/overweight luggage, Your unruly behavior, drunkenness or any other behavior that the bus operator deems to affect the other passengers' comfort or safety.
  • You are unable to produce valid government issued identification proof while travelling.
  • The payment of Your fare for the ticket is fraudulent;
  • The booking of Your seat has been done fraudulently or unlawfully or has been purchased from a person not authorized by yotravelbook;
  • The credit card through which your payment was made for the ticket booking has been reported lost or stolen;
  • The itinerary or booking or confirmation slip is counterfeit or fraudulently obtained;
  • The itinerary of your reservation has been altered by a person other than yotravelbook or our authorized agent on your express instructions;
  • You are unable to produce a valid and legible boarding ticket for the intended travel. The boarding ticket constitutes as the prima facie evidence of the contract of carriage between the bus operator and the boarding ticket holder;
  • You are deemed medically unfit to travel and may pose a health hazard to other passengers on board the bus, at the absolute discretion of the bus operator;
  • You fail to arrive on time to board before the time of departure or fail to board the bus by the time the bus departs.
  • If the bus operator has refused to carry You or choose to remove You from carriage as per the reasons abovementioned, we reserve the right to cancel the unused ticket and You will not be entitled to further carriage or refund of fare. We will not be liable for the consequential or incidental loss, damage, cost, or fee You may incur due to the refusal of carriage.
  • Children below age twelve (12) will not be allowed to book tickets for themselves nor will be allowed to travel, unless they are accompanied by an adult. Children above the age of 5 years need to compulsorily obtain a bus ticket at the regular fare of the ticket, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.
  • The bus operator reserve the right to reschedule, cancel, and/or delay any journey and substitute other buses for reasons they deem necessary to do so. You are responsible to ensure that valid and necessary government issued personal identification documents, such as the passport, PAN card or Aadhar card, are carried with you for the journey.

Payment

  • By the use of any of the payment method/s available on the Website by You, Yotravelbook shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to any of the following:
  • Lack of authorization for any transaction/s; or
  • Exceeding the preset limit mutually agreed by You and any bank/s; or
  • Any payment issues arising out of the transaction; or
  • Decline of transaction for any other reason/s.
  • If Payment is declined from the bank side then it would be not our responsibility to provide any support on refund issues.

User Account

  • Yotravelbook may offer You the facility of opening user account on the Website. This user account can be linked to the Your email-id or phone number or both. For Your use of the Website, either by registering an account with Yotravelbook or using the Website as a guest (unregistered user), You agree to the following:
  • You are solely responsible for maintaining the confidentiality of Your account and password and for restricting access to Your device to prevent unauthorized access to Your account when You use the Website by registering an account with Yotravebook.
  • By using the Website, either as a guest user or registered user, You authorize Yotravelbook and its agents to access third party sites, including but not limited to that of banks and other payment gateways, designated by the bank or on the bank's behalf for retrieving requested information for processing of a customer generated transaction on the Website. In the event that You use the Website through a registered account, You agree to accept responsibility for all activities that occur through your Yotravelbook account.
  • In the event that You use the Website through a registered account, You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Yotravelbook immediately if You have any reason to believe that Your password has been compromised, or if the password is being, or is likely to be, used in an unauthorized manner. Yotravelbook shall not be liable for any losses You may incur owing to any compromised login credentials of Your yotravelbook account. Please ensure that the details You provide yotravelbook are correct, complete and up to date and inform yotravelbook immediately of any changes to the information that You provide at the time of registering Your account with yotravelbook.
  • yotravelbook will not be responsible for screening, censoring or otherwise controlling transactions, including ascertaining whether the transaction is legal and valid as per the laws of the land, if you are resident/national of a country other than India.
  • You warrant that You will abide by all such additional procedures and guidelines, as modified from time to time, in connection with Your use of Website. You shall also be liable to comply with all applicable laws and regulations regarding use of the Website with respect to the jurisdiction concerned for each transaction.
  • Website may be used for Your personal and non-commercial purposes only. Therefore, You are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or Facility available on Website for any commercial or competitive activity/purpose. Yotravebook Wallet:
  • Yotravebook may provide at its sole discretion, the facility to transact through an online Yotravebook wallet to its registered users with the following features: Upon cancellation of previously booked tickets, You would be accorded an option of either withdrawing such amounts to Your bank account/credit card linked to the account or to the

Wallet

  • The cash equivalent balance available in the Wallet may be used by the Customer for making bus ticket bookings on the Website only.
  • The present form and format of the Wallet, issued by Yotravelbook to its Customers, is modelled on a closed system prepaid payment instrument.
  • Any promotional cash deposited in to Your Wallet by Yotravelbook, will not be refundable into Your bank account on cancellation of a reservation. This promotional cash has an expiry date beyond which, it will not be available for Your usage.
  • Any Wallet balance lying unused in the Your Wallet for more than one (1) year will be blocked and transferred to a Trust account. It will be held in the Trust account for a maximum period of one year, after which any unclaimed amount will be forfeited.

B2B Policy

  • "Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source".